DEVELOPING PEOPLE SKILLS
DEALING EFFECTIVELY WITH PEOPLE
To help individuals to communicate and deal more effectively with others by understanding themselves and their preferences first and then learning about different styles and preferences. It is a base learning block for People Managers as well as individuals who need to work with others in their jobs.
KEY FEATURES / TOPICS
Using Myers-Briggs typology individuals are given an insight into how they and others deal with the world around them. Resulting behaviours are examined and effective ways of dealing with others suggested.
This leads to a realisation of the need for differing communication styles. The skills needed for effective communication – both Receptive and Expressive are explained and practised. This covers the skills of Active Listening and Assertiveness.
A key feature of the workshop is the practical use of these skills using exercises, role plays and CCTV.
Team Building and Handling Customers Effectively