DEVELOPING PEOPLE SKILLS
COACHING AND COUNSELLING
To help participants, especially managers, to enhance their ability to coach, give feedback and support others to improve performance.
KEY FEATURES / TOPICS
This workshop focuses in a practical way on helping managers to learn the key skills involved in coaching others and to practise these skills so they have the confidence to apply them.
Specially it covers:
The Basic Rules of Coaching
- Agreeing standards of achievement
- Measuring and Agreeing actual performance
- Influencing Skills
- Effective Feedback giving
The Situations Where Coaching is Appropriate
- Differing styles – the Situational Leadership model
The workshop enables participants to practise the skills using Role plays and CCTV.
Finally participants agree action plans for specific situations back at work.
Performance Management, People Skills.